Job Description

The Motor Vehicle Administration (MVA) is seeking dynamic, progressive candidates with a focus on delivering premier customer service with innovative ideas and solutions for the position of Bilingual Call Center Representative (Customer Agent I). This position will respond to customers in English and Spanish via phone and email inquiries regarding a variety of topics such as titling and registering vehicles, licensing, and monitoring drivers, issuing identification cards, licensing, and regulating vehicle related services. Responsibilities include, but are not limited to: Advising customers, either verbally or in writing information or procedure required for title, tag, or registration Responding to customers inquiries from the public, branch offices, license agents, courts, attorney’s, insurance companies resulting from visits to the branch office Accessing databases and software programs to obtain information and enter information Providing accurate answers concerning various MDOT MVA divisions Completing and printing of correspondence and forms such as Request for Lien letter (VR-56), Application for Substitute Plates Stickers (VR-9), Return Title/SIF Request Informing customers of various documents needed to process title and tag applications, liens, bill of sale, and other ownership documents Assessing Call Tracking System and Outlook emails

Qualifications

Education: Graduation from a standard high school or possession of a high school equivalency certificate. Experience: One (1) year of customer service work experience.

Pay range

Additional Compensation and Benefits

• Health
• Vision
• 401K
• Paid Holidays
• Dental
• Pension
• Paid Time Off